Welcome to Peak & Dales Medical Partnership
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription and book or cancel an appointment.
We have had feedback of delays at the hospital where a patients GP and practice cannot be found. Please note that we are now mainly found under Peak and Dales Medical Partnership. Your GP may not be listed with the hospital, however, any letter to any GP in the practice will be placed into your records and the appropriate person will action anything required.
Frequently Asked Questions updated 26th May 2021
In the past year we have been through a change in computer systems, CQC inspection, merging of the patient lists at Tideswell and Bakewell, and a global pandemic which has meant completely changing the way we work. It’s fair to say things have changed a lot especially for those registered initially at Tideswell Surgery and understandably we are getting a lot of questions. Here are our answers to some FAQs.
Are the Surgeries Open?
Yes! We have GPs, nurses and HCAs all working at both sites daily. Both reception areas and the dispensary area are all open.
Why are we not sent a text update?
Our computer systems changed over last year We were unable to send a batch message to all patients. We now have a new system and messages are starting to be sent
Why can’t I order my prescription on the phone?
We have had to change this system due to safety concerns with medication errors when items have been ordered by phone.
- email your request to email@example.com
- install the NHS App to your smart phone – this is simple and much easy to set up. I
- return paper slips to the surgery
- In person at either surgery
- if you are unable to do any of the above please do not hesitate to contact the surgery
We are working with local pharmacies and have recently started using electronic prescriptions sent directly to the pharmacy of your choice.
Are all the issues due to the merger of Tideswell and Bakewell?
The majority of the issues we are currently facing are due to the high numbers of people needing to contact us every day, and the changes we have had to implement. We apologise to anyone who has had difficulty getting through to us.
Why can’t I get through on the phone when it was easy to do so before?
We are currently receiving an unprecedented number of calls to the surgery. The majority are not covid related, but the sheer volume of calls is very large. We have employed more admin staff to help with this and avoid people being kept on hold for long periods. We appreciate people have held off getting in touch with us previously and that then it is even more frustrating when you struggle to get through. We have also had some issues with the phone lines cutting people off unexpectedly in the last couple of weeks – this is being investigated by the phone company. We apologise for any inconvenience but are genuinely doing what we can to answer the phones as quickly as possible. We appreciate the stress everyone is under and the frustration with the phone lines, but ask everyone to please be kind to our staff who are working incredibly hard.
Why have you taken off call queuing?
We have listened to feedback, whereas, we were told patients did not like the call queuing originally, we have now received a number of requests to reinstate this.
How else can I contact the surgery?
Our electronic consultation form is now available via the website www.bmcats.co.uk This can be used for any reason you may need to contact us – from wanting to speak to a GP to a medication or sick note query. We are encouraging all those who feel able to use this to do so, this will mean the phone lines are more available for those with no internet access. If you need to chase something up from a hospital clinic or a hospital follow up appointment please contact the hospital directly.
Why can’t I book a face to face appointment with a GP?
Our main aim is to keep you and our staff safe. We have a large number of clinicians working on a daily basis. We are unable to accommodate the amount of patients this would generate face to face and maintain social distancing. Nurses and HCAs continue to see patients mainly face to face. GPs will call you and arrange for you to come in if clinically indicated.
What if I have a complaint?
We understand that things have not been perfect, we have been forced to change the way we have done things for many years at a rapid pace, and there have inevitably been some problems. We know we need to improve our communication. If you have a complaint please email firstname.lastname@example.org or contact us via phone.
Are there a lot of new staff?
All of the GPs who work at Tideswell now also work at Bakewell and vice versa, most have been working at both for a few years now. The nursing and admin team are also covering both sites.
Would you like to have more input and help us to improve?
We are always looking for people who are keen to join our patient participation group. The aim is for the group to act as a link between the surgery and patients. We want any changes to benefit our patients and are particularly keen to welcome teenagers as well as all other ages see our patient population equally represented. Please contact Kerry Martin or access the website page https://bmcats.co.uk/ppg.aspx?p=C81016&t=1&high=ppg
We would like to take this opportunity to thank everyone who has been so supportive of the surgeries throughout the year. We are here for all our patients and will endeavour to improve our communication going forwards.
With Best Wishes
From All the Partners and Management Team
INFORMATION FOR PARENTS - HOW TO CARE FOR POORLY CHILDREN DURING THE CORONA VIRUS PANDEMIC
please follow the link below
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Bakewell Medical Centre strives to deliver continuously improving, high quality and compassionate care to all our patients - Read more here
Want to read more on how we use your information click here
Peak and Dales Medical Partnership
Our patients lists have now successfully merged. This means you can now see a clinician in either surgery.
Please click on our Vacancies page for more information.
(Site updated 15/06/2021)